Question 1

Compatibility Issue with DJI Osmo 5 microSD Cards and Upcoming Firmware Update

Accepted Answer

Q: Why does my TAINER device show error code '0x20020' when using a microSD card from my DJI Osmo 5?
A: We recently discovered a compatibility issue between TAINER firmware version 3.0 and microSD cards formatted by DJI Osmo 5. When a microSD card is inserted into the DJI Osmo 5, it creates a LOST+FOUND folder in an unusual format:
The data length field of the directory entry is set to 0.
The first cluster number is set to 0.
Although this format complies with microSD specifications, it is uncommon and not properly handled by TAINER firmware version 3.0. As a result, TAINER displays error code 0x20020 when attempting to back up files.

Q: Is there a temporary solution while waiting for the firmware update?
A: Yes, we have created a temporary firmware version V3.00.2 to address this issue. You can download and install this test firmware to resolve the compatibility problem until the official firmware version V3.10 is released next week(End of Nov. 2024).
Download Link for Temporary Firmware (V3.00.2):
Click here to download

Q: How do I install the temporary firmware V3.00.2?
Download the firmware file from the link above.
Follow the firmware installation instructions provided on the same page.
Once installed, TAINER will handle the LOST+FOUND folder format properly, eliminating the 0x20020 error.

Q: When will the official firmware update be available?
A: The official firmware version V3.10, which includes a permanent fix for this issue, is scheduled for release next week(End of Nov. 2024). Once available, we recommend updating to this version for the best performance and stability.

We apologize for any inconvenience and thank you for your patience. If you need further assistance, please contact our support team through our Support page.

Question 2

Battery-Powered Operation Time for TAINER

Accepted Answer

How long does TAINER operate on battery power?

The battery operation time of TAINER depends on the type of installed SSD and the memory cards being used. This is because different memory cards draw varying amounts of power. For example, a CFexpress (CFe) card consumes approximately 1.5A, while an SD card typically draws around 0.6A. Due to these differences in power consumption, the operating time of TAINER will vary.

Since TAINER has a fixed battery capacity, higher power consumption results in a shorter runtime. To prevent data corruption, TAINER includes a power protection circuit. If the battery level becomes too low and power becomes unstable, TAINER will automatically shut down before reaching a critical level to avoid hardware malfunctions.

How can users determine if the battery is sufficient for their backup task?
We strongly recommend fully charging TAINER before use. TAINER's battery gauge operates in four levels, each indicating the remaining battery capacity:
Full (3 bars): More than 70% battery remaining
Two bars: 30–70% battery remaining
One bars: 5–30% battery remaining
Empty (1 bar or flashing): Battery is critically low and will shut down soon

Estimated Minimum Backup Capacity by Battery Level
The following estimates provide a rough minimum amount of data TAINER can back up at each battery level:

For a reliable backup experience, always start with a fully charged TAINER to minimize the risk of power failure during data transfer.

Question 3

SSD Compatibility and Performance Guide for the TAINER (As of January 2024)

Accepted Answer

Highly Recommended SSDs for the TAINER (as of January 2024)

For optimal performance with the TAINER, we highly recommend the following SSDs:
Western Digital WD Blue SA510 2TB (WDS200T3B0B)
Transcend 830s Series 2TB (TS2TMTS830S)
Transcend 830s Series 4TB (TS4TMTS830S)

These models have been selected based on their compliance with key technical features:

Performance: These SSDs come with DRAM, ensuring a consistent speed of 400MB/s, even after backing up 20TB of data.

S.M.A.R.T. Compatibility: They accurately report 
 
using Self-Monitoring, Analysis, and Reporting Technology, which allows the TAINER to alert you of potential SSD failures in the foreseeable future.

Secure Erase Function: They support complete data deletion through the TAINER's format or factory reset functions, ensuring your data's security.

Energy Efficiency: Their low power consumption enables extensive data transfers on a single TAINER battery charge, including copying over 1TB from CFexpress cards or 200GB to USB 3.0-compatible smartphones.

Functional SSDs with Performance Concerns (as of January 2024)

The following SSDs are functional with the TAINER but may exhibit performance issues:
WD Blue SA510 1TB
Dogfish 4TB
KingSpec 2TB

These SSDs lack DRAM, which may lead to a decrease in write speeds after filling approximately 25% of their capacity. The SA510 1TB's speed can drop to between 200MB/s and 300MB/s, while the Dogfish and KingSpec models may reduce to around 100MB/s. Despite this slowdown, these SSDs generally perform reliably, and their speed can be restored to the maximum level by formatting them through the TAINER's format menu.

Additionally, they have lower energy consumption and are more cost-effective, which is why we consider them functional. However, it's important to note that the Dogfish 4TB model does not accurately report S.M.A.R.T. data. Consequently, the TAINER may not effectively predict potential errors with this model in the foreseeable future. Users of the Dogfish 4TB SSD should exercise caution and consider additional backup measures.

SSDs Not Recommended for Use with the TAINER (as of January 2024)

We advise against using the following SSDs with the TAINER due to significant compatibility issues:
WD Red SA500 2TB
Timetec 35TTQNM 2TB
KingSpec 4TB

WD Red SA500 2TB: This model is not recommended because it has a high power consumption which can overburden the TAINER's power system, leading to substantially reduced battery life.

Timetec 35TTQNM 2TB: This SSD has a critical flaw where it may become completely non-responsive during a security erase operation. If this occurs, the SSD becomes unusable and cannot be recovered.

KingSpec 4TB: The security erase function on this SSD does not operate correctly. It may indicate that data has been erased, but in reality, the data remains intact. Without a reliable secure erase feature, the SSD cannot be reset to its optimal speed, which is why we do not recommend this model for use with the TAINER.

For these reasons, these SSDs are deemed incompatible and should not be used with the TAINER to ensure the integrity and performance of your data backup processes.

Question 4

TAINER sometimes does not detect my SD card or microSD card (via adapter). What is the reason?

Accepted Answer

Intermittent detection usually comes from two causes:

1) SD Card Contact Issues (Most Common)

If the gold contact pins on the SD card are dirty or oxidized, the card may be recognized only occasionally.

How to fix:
Clean the gold contacts using a soft rubber eraser
Remove dust or debris from the card and the SD slot
This simple cleaning solves most cases.

2) Compatibility Issues with microSD + Adapter

For microSD cards, the electrical signal travels through multiple points:

microSD → Adapter contacts → Adapter internal circuit → TAINER SD slot

If any part has poor conductivity or low-quality components, the card may fail to be detected.

We have verified that:
Some Kingston microSD cards used with certain Lexar SD adapters show detection problems in TAINER. The same microSD card works normally with Samsung or SanDisk adapters.

Recommended solution:
Try a different microSD-to-SD adapter, preferably Samsung or SanDisk

If detection problems continue after cleaning the contacts and changing the adapter, please contact our support team for further assistance.

Question 5

TAINER Not Detected as an External USB Drive on Your Computer

Accepted Answer

If TAINER is not detected as an external USB drive on your computer, try connecting TAINER directly to the computer instead of using a USB hub. Some USB hubs omit USB 2.0 signals, causing TAINER to think it is connected to a USB charger rather than a computer, and thus it will not be detected.

To operate TAINER as an external USB drive, follow these steps:

Connect the USB cable to the USB Type-C port (located on the right side) of TAINER.
Refer to the image below to ensure the proper connection:

Ensure the USB cable is connected directly to the computer.
Avoid using USB hubs that may omit USB 2.0 signals. TAINER requires these signals to detect a computer properly.

Device Detection Process:
When the USB cable is connected to the Type-C port, TAINER checks whether the connected device is a USB power source or a computer.
If connected to a USB power source, TAINER will only use the USB power.
If connected to a computer, TAINER will display a menu asking you to select one of the following options:
a. Connect to the computer (draw power from the computer)
b. Connect to a smartphone (self-powered, not drawing power from the smartphone)
c. Just draw power from the connected device
The LCD screen should look like this when connected properly to a computer:

Note:
To determine whether a computer or a USB power source is connected, TAINER requires the USB 2.0 signal. Therefore, some USB 3.0 hubs that do not include the USB 2.0 signal may not work with TAINER.

Question 6

Why is the Data Transfer Speed to My Computer Slow?

Accepted Answer

If you experience slow data transfer speeds when connecting your TAINER to a computer, the issue may be caused by the type of cable being used. Here's what you need to know:

1. Understanding TAINER's USB Port
TAINER is equipped with a USB Type-C port for connecting to your computer. To achieve optimal transfer speeds, it is important to use the correct type of cable.

2. Common Issue: USB 2.0 Cables
Many affordable USB Type-C cables are primarily designed for charging smartphones and only support USB 2.0 for data transfer. This significantly limits the speed compared to USB 3.0 or higher.

3. Use the Bundled USB Cable for Best Results
TAINER comes with a USB Type-A to Type-C cable, which is USB 3.1 compatible and designed for high-speed data transfer.
If your computer has a Type-A port, we recommend using the included cable to ensure the best performance.
This cable guarantees full compatibility and eliminates the risk of slow transfer speeds caused by lower-quality cables.

4. How to Ensure Maximum Data Transfer Speed
If you need to use a different cable, make sure it meets these requirements:
USB 3.0 (or higher) capable Type-C cable.
Check the specifications for labels like "USB 3.0," "USB 3.1," or "5 or 10Gbps" to ensure high-speed compatibility.

5. Key Tips for Optimal Performance
Use the bundled USB Type-A to Type-C cable whenever possible.
If your computer has a Type-C port, use a USB 3.0 or higher Type-C to Type-C cable.
Avoid USB cables designed only for charging or those labeled as "USB 2.0."

By using the correct cable—especially the one included with your TAINER—you can enjoy the fast and reliable data transfer speeds TAINER is designed to provide.

Question 7

TAINER Network Performance: What to Expect (LAN & Wi-Fi)

Accepted Answer

Q1. What upload speeds can I expect via wired LAN?

A. TAINER’s hardware limits wired upload to up to 16 MB/s. In real-world use, plan for about ~10 MB/s (≈80 Mb/s) due to protocol overhead, encryption, and cloud API behavior.

Q2. What upload speeds can I expect via Wi-Fi?

A. TAINER supports 802.11n (2.4 GHz) only. In our lab we saw ~4–5 MB/s (≈32–40 Mb/s); in typical environments it can be as low as ~1 MB/s (≈8 Mb/s) due to 2.4 GHz congestion and interference.

Q3. Why is LAN capped at 16 MB/s?

A. It’s a hardware limitation of the Ethernet and system architecture. Firmware updates can improve stability and small-file efficiency, but cannot exceed the 16 MB/s ceiling.

Q4. Is TAINER meant to replace high-speed local backup?

A. No. TAINER’s primary strength is on-device, multi-drive copy/backup. Cloud upload is for convenience and off-site safety, not maximum speed.

Q5. Will future updates make it faster?

A. We continuously optimize stability and small-file handling. However, due to hardware, wired uploads won’t exceed 16 MB/s and Wi-Fi will remain limited by 802.11n 2.4 GHz.

Q6. Can I use a third-party Wi-Fi adapter?

A. No. TAINER only supports the included Wi-Fi dongle. Third-party Wi-Fi adapters are not supported and may not be recognized or may cause instability.

Question 8

Incremental Copy Feature on TAINER

Accepted Answer

TAINER supports incremental copy, which allows copying only newly added files. This feature works in the following scenarios:

Copying to a single target, either to the internal drive or an external USB drive.
Copying to multiple devices simultaneously (e.g., copying to both the internal SSD and an external SSD at the same time).

However, we have disabled the incremental copy feature when performing a 'make secondary copy' from the internal SSD to an external USB drive. This decision was made to avoid potential conflicts that could arise if incremental copy is used with both multi-copy and 'make secondary copy' operations.

We are working on resolving this conflict and will release an updated firmware to re-enable this functionality in a future update.

Question 9

테이너를 스마트폰에 연결하여 외장 저장소로 사용하기

Accepted Answer

테이너를 스마트폰에 연결할 때 스마트폰은 테이너를 외장 SSD로 인식하여 사용할 수 있게 됩니다. 테이너는 자체 배터리를 내장하고 있어서 스마트폰의 배터리를 소모시키지 않습니다. 테이너를 스마트폰에 연결할 때 테이너의 우측면에 있는 USB C 포트를 사용합니다. 일반적인 안드로이드폰은 C to C 타입 케이블이, 아이폰의 경우 기종에 따라 C to C 케이블이나 C to Lightning 케이블이 필요합니다. 테이너와 함께 제공한 USB-A to C 케이블을 사용할 경우에는 변환 어댑터가 필요합니다.

테이너를 스마트폰에 연결하여 자체 구동 외장 USB 저장소로 사용하기 위한 방법은 아래와 같습니다.

아이폰 사용자를 위한 안내 사항

아이폰 15 이후 사용자의 경우:
테이너를 아이폰에 연결하기 위해서 USB-C to C 케이블이 필요합니다. 테이너 구매 시 제공한 USB-A to C 케이블을 사용하려면 별도의 어댑터가 필요합니다. 이때 테이너는 켜져 있어야 합니다.

그 외 라이트닝 8핀 포트 아이폰 사용자의 경우:
USB-C-Lightning 케이블이 필요합니다. 테이너 구매 시 제공한 USB-A to C 케이블을 사용하려면 Lightning-USB 카메라 어댑터(8핀 to A)가 필요합니다. 마찬가지로 테이너를 켜야 작동합니다.

어댑터와 케이블은 정품 사용을 권장합니다. 정품 이외의 제품을 사용하면 연결에 문제가 있을 수 있습니다.
 
T다음 단계를 따라 테이너를 아이폰에 연결합니다.

케이블로 테이너의 USB C 포트를 통해 아이폰에 연결합니다. 아이폰 기종에 따라 위에 설명한 올바른 케이블과 어댑터가 준비되어 있어야 합니다.
테이너를 켭니다.
테이너의 액정화면에 컴퓨터 연결 메뉴가 표시됩니다.

위 메뉴에서 두번째에 위치한 [스마트폰] 아이콘을 선택합니다. 이로써 테이너는 아이폰에서 전원을 공급받지 않고 자체 내장 배터리로 작동하는 외장 USB 드라이브로 작동합니다.
아이폰 기본 제공 앱 중 [파일] 앱을 사용하여 테이너의 내용을 검색할 수 있습니다.

아이폰에서 외부 저장소에 액세스하는 자세한 방법에 관한 안내는 다음을 참조하세요.

Apple Support Guide: iPhone에서 외부 저장 장치 사용
USB Memory Direct Blog: iPhone에서 USB 사용 방법

안드로이드폰 사용자를 위한 안내 사항

최근 대다수의 안드로이드폰은 USB-C 포트를 사용하고 있습니다. 테이너를 여기에 연결하는 방법은 다음과 같습니다.

테이너를 켭니다.
USB-C 케이블로 안드로이드폰과 테이너의 USB-C 포트를 연결합니다.
테이너의 액정화면에 컴퓨터 연결 메뉴가 표시됩니다.
이 메뉴에서 [스마트폰] 아이콘을 선택합니다. 이로써 테이너는 안드로이드폰에서 전원을 공급받지 않고 자체 내장 배터리로 작동하는 외장 USB 드라이브로 작동합니다.
안드로이드폰의 파일관리 앱(예를 들어, 내파일, 파일관리자, 파일관리자+ 등)을 사용하여 테이너에 액세스하고 관리합니다.
안드로이드 기기에서 전화 저장소 및 파일 관리가 어떻게 작동하는지에 대한 자세한 설명은 다음을 참조하세요:

안드로이드 기기에서 전화 저장소 폴더 이해하기

Question 10

테이너 사용 중 와이파이 연결 문제가 있을 때 해결법: 2.4GHz 대역과 WPA2 호환성 부분

Accepted Answer

테이너를 와이파이 네트워크에 연결할 때 문제가 발생했다면 그것은 대부분, 네트워크의 주파수나 핫스팟의 와이파이 보안 설정에서 발생합니다. 다음 사항을 확인해 보세요.

아이폰 사용자를 위한 와이파이 연결 가이드

테이너를 아이폰 핫스팟에 연결할 문제가 있다면 핫스팟 설정에서 [최대 호환성 활성화]을 기종에따라 조정하는 것이 해법이 됩니다.

다음은 문제 해결을 위한 제언입니다.

아이폰 11 또는 이전 모델의 경우: [최대 호환성 활성화] 옵션을 끕니다. 그로써 테이너가 아이폰의 핫스팟을 감지하고 연결하게 됩니다.

아이폰 12 이상 모델의 경우: [최대 호환성 활성화] 옵션을 켭니다. 이 설정 조정은 아이폰과 테이너의 호환성을 보장하기 위해 필요합니다.

이상의 단계를 따라 테이너와 아이폰 사이의 와이파이 연결이 성공적으로 설정될 것입니다.
단, 아이폰과 테이너의 펌웨어는 꼭 최신의 것으로 업데이트하십시오.
 
안드로이드 사용자를 위한 와이파이 연결 가이드

안드로이드폰의 핫스팟으로 테이너를 와이파이로 연결할 때 문제가 발생하는 경우, 핫스팟 설정을 확인하는 것이 중요합니다. 테이너는 WPA2 보안으로 보호된 2.4GHz 와이파이 네트워크와 호환됩니다. WPA3 보안 프로토콜이나 5GHz 대역의 와이파이 네트워크는 현재 지원하고 있지 않습니다.

안드로이폰과 테이너의 호환성을 확보하기 위한 방법은 다음과 같습니다.

보안 모드: 안드로이드폰의 와이파이 핫스팟을 WPA2 보안 모드로 설정합니다.
주파수 대역: 핫스팟을 2.4GHz 주파수 대역에서 작동하도록 구성합니다.

이상의 두 가지 설정을 통해 안드로이드폰과 테이너는 핫스팟 와이파이를 통해 안정되게 연결될 수 있습니다.

Question 11

테이너의 내장 배터리를 직접 교체하는 방법

Accepted Answer

테이너의 내장 배터리를 교체하는 방법은 클라우젠 웹사이트의 다운로드 페이지에서 사용설명서 섹션의 [테이너 분해 조립 가이드]를 참고해 주십시오. 이 가이드는 주로 내장 SSD를 탈부착하는 데 중점을 두고 있지만 내장 배터리를 교체하는 것에도 도움이 되는 내용을 담고 있습니다.
내장 배터리의 탈부착은 중간 정도의 난이도가 있는 작업이므로 위 가이드를 먼저 주의 깊게 살펴보시기 바랍니다.

현재 내장 배터리는 별도 판매 제품은 아닙니다. 내장 배터리의 수명은 최소 1년 이상이라서 교체의 필요가 없기 때문입니다. 그러나 앞으로 클라우젠 웹스토어나 협력 업체를 통해 교체용 배터리를 제공할 계획입니다.

혹시 즉시 교체용 배터리가 필요한 경우가 있다면 클라우젠 웹사이트의 문의하기 페이지를 통해 요청해 주시기 바랍니다.

Question 12

스마트폰을 테이너에 연결하여 백업하는 방법

Accepted Answer

테이너로 스마트폰의 DCIM 폴더를 손쉽게 백업할 수 있습니다. 새로운 기능을 최적의 성능으로 사용하기 위해서 테이너의 펌웨어를 최신으로 업데이트하실 것을 권장합니다.

스마트폰을 백업하는 방법:

스마트폰을 테이너에 백업하려면 USB 케이블이 필요합니다. 안드로이드폰이나 아이폰 15 이상을 사용하는 경우, 테이너 구매 시 제공한 USB-A to C 케이블을 사용하실 수 있습니다. 이전 아이폰 사용자는 Lightning-USB 케이블(8핀 to A)이 필요합니다. 케이블은 데이터 전송 케이블이어야 하며, 데이터의 안전한 전송과 올바른 작동을 위해 정품 케이블 사용을 추천합니다.

1.    테이너의 하단에 있는 USB 3.0 포트(A타입)에 케이블을 연결합니다.
2.     스마트폰에도 케이블을 연결합니다.
3.     테이너의 액정표시장치에서 USB 장치를 [휴대폰 / USB 리더]로 선택합니다.
4.     스마트폰이 테이너와 처음 연결되면 복사 옵션을 설정합니다.
5.     스마트폰 화면에서 테이너의 접근을 ‘허용’ 또는 ‘신뢰’로 선택하면 스마트폰이 감지되고 백업 준비가 완료됩니다.

보다 자세한 사용법은 저희 웹사이트의 다운로드 페이지에서 확인하실 수 있습니다.
[스마트폰 백업 매뉴얼]

Question 13

Enhanced Stability Measures for ExFAT File Systems in TAINER

Accepted Answer

When reading data, TAINER accepts memory cards formatted in HFS+/UDF/exFAT/FAT32. However, when writing data, TAINER writes only to drives formatted in exFAT. This means that to work with TAINER, the internal SSD must be formatted in exFAT. This requirement also applies to USB external SSDs.

We use exFAT because it is supported by nearly every operating system, including macOS and Windows, ensuring compatibility with most computers.

However, since exFAT is an unjournaled file system, disruptions during critical operations can corrupt the file system, especially since most operating systems do not write data directly to the disk. Instead, they hold data in a buffer and write it later, at an opportune time. The 'safe removal' feature flushes this buffer to the disk. If a USB drive is removed without using 'safe removal', the buffered data may not be written correctly, which can corrupt the file system and result in data loss.

To mitigate these risks, ClouZen has implemented the following measures:
Immediate writing of data to the disk to prevent inconsistencies caused by buffered data.
Completion of all file system-related critical access before the start of actual data copying. These critical accesses are completed within one second, minimizing the risk of file system corruption.
During data transfer, we avoid accessing critical sections of the file system. Thus, in the worst-case scenario, only the file data may be incomplete, with no risk of file system corruption because we do not touch the critical sections during copying. Situations such as memory card removal, sudden power loss, or other errors during copying will not affect the file system.

This approach makes TAINER unique in its ability to protect the file system, allowing us to continue our business without occurrences of user data problems.

One note of caution: While TAINER itself is robustly designed for all possible scenarios, USB card readers or USB SSDs connected to TAINER are not perfect. Additionally, TAINER has limited power capacity. If you use a high-power-consuming USB card reader, such as an SxS, we recommend attaching external power to TAINER. Drawing too much power through USB can destabilize the USB power voltage, increasing the chance of misoperation in connected USB devices.

Question 14

How does the TAINER's Incremental Copy Mode work?

Accepted Answer

The TAINER supports incremental copying, which allows users to efficiently manage their files. Here’s how it works:

Initial Copy: Insert your memory card into the TAINER and perform an initial copy of the files.
Add More Photos: Continue using your memory card to take additional photos.
Subsequent Copies: Reinsert the memory card into the TAINER. It will automatically detect and copy only the new files added since the last copy.

Conditions for Incremental Copy: To activate the incremental copy mode, one of the following conditions must be met:
The memory card must initially contain at least one file larger than 1GB(1024*1024*1024 Byte).
Alternatively, it must contain more than 11 files where the total added file capacity exceeds 32MB.

Once these conditions are met, the TAINER will display the Incremental Copy (Update) option on the LCD menu, allowing you to proceed with selective file copying.

Question 15

맥 OS에서 스포트라이트를 새로 고치는 방법은 무엇인가?

Accepted Answer

스마트 폴더를 사용하여 새로 고침 작업을 자동화하는 방법입니다.
맥 OS가 파일 목록을 새로 고칠 수 없는 경우, 아래 명령을 실행하십시오.

sudo mdutil -E {새로_고쳐질_폴더}
여기서 {새로_고쳐질_폴더}는 경로를 나타냅니다.

자주하는 질문 (FAQ)